BBB Webinar Series: Essentials of Winning Customer Service

In today’s marketplace, expectations have changed and businesses must earn - and maintain - the loyalty of their consumers by recognizing that the customer relationship does not necessarily end at the time of purchase.

Join Better Business Bureau of Upstate New York and Better Business Bureau serving Metropolitan New York for an exploration into the art and science of truly effective customer service and retention.

Learn the building blocks for a mutually-trusted consumer-business relationship and how you can apply them to your business. We will also discuss how to anticipate the needs of your customer base and gain a better understanding of how they wish to be treated.

This webinar will give you the insights on how to develop a culture where employees are provided the tools to be expert customer care managers, invested with both dispute resolution skills and a proactive approach to customer satisfaction. Your reputation depends on it.


12:00 pm - 1:00 pm